Terms & Conditions

Last updated 27 August 2026

1. Agreement

By ordering from Nitya Fresh you agree to these terms. If you do not agree with them, please do not order.

2. What we sell

Freshly made vegetarian Indian snacks, prepared in small batches in a home kitchen in Indore. Because everything is made by hand, colour, size and texture vary a little between batches. This is normal and not a defect.

3. Allergens

Our products contain or may contain wheat, dairy, tree nuts and mustard, and are made in a kitchen that handles all of them. We cannot guarantee there is no cross-contact. If you have a serious allergy, please tell us before ordering.

4. Orders

Orders are placed on WhatsApp. An order exists only once we have confirmed it in writing with the items, the total and a delivery date. Until then, nothing is reserved. We may decline or limit an order, usually because a batch has sold out.

5. Prices and payment

Prices are in Indian Rupees and include applicable taxes. Prices may change without notice, but never after we have confirmed your order. We accept UPI and cash on delivery.

6. Delivery

We deliver within Indore city only. Orders usually arrive within 48 hours. This is an estimate and not a guarantee, and we are not liable for delays outside our control. Please give a complete address and a phone number that is answered. Responsibility for the goods passes to you on delivery.

7. Cancellation

You may cancel free of charge until we begin preparing your order, in practice until 6 pm on the day before delivery. After that we cannot cancel, because the food has already been made.

8. Returns and refunds

We cannot accept returns of food once it has been delivered, and we do not offer refunds for a change of mind.

If your order arrives damaged, incorrect, incomplete or spoiled, send us a photograph on WhatsApp within 24 hours of delivery. Where the fault is ours, we will replace the item on the next delivery or refund it, whichever you prefer. Refunds are returned by the original payment method within seven working days.

9. Storage

Store in an airtight container away from sunlight, and do not refrigerate the fried items. We are not responsible for products that have been stored badly after delivery.

10. Corporate and bulk orders

Bulk orders require confirmation in writing and an advance of 50%. Custom-printed sleeves cannot be cancelled once printing has started. Festival slots are limited and allocated in the order they are confirmed.

11. Our content

The Nitya Fresh name, seal, packaging design, photographs and written content on this site belong to us. Please do not reproduce them commercially without our written permission.

12. Liability

Our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited under Indian law, including under the Consumer Protection Act, 2019 and the Food Safety and Standards Act, 2006.

13. Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.

14. Contact

WhatsApp +91 98265 76089 or email hello@nityafresh.in. We reply within one working day.