Privacy Policy

Last updated 27 August 2026

Who we are

Nitya Fresh is a home-based food business operating in Indore, Madhya Pradesh, India. In this policy, "we" and "us" mean Nitya Fresh, and "you" means anyone who contacts us or places an order.

What we collect

• Your name, phone number and delivery address, which you give us when you order.
• Your order history, so we know what you have bought before.
• Anything else you choose to tell us on WhatsApp, such as delivery instructions or allergy information.

This website does not use cookies, does not run analytics and does not track you. It is a static site. The only information that reaches us is what you send us yourself.

Why we collect it

To take your order, prepare it, deliver it, answer your questions, and — only if you have agreed — to let you know when a new batch or a festival box is available. We do not use your information for anything else.

Your consent

We process your personal data on the basis of your consent, given when you contact us to place an order, in line with the Digital Personal Data Protection Act, 2023. You may withdraw your consent at any time by telling us, and we will stop — though we may not be able to complete an order already in progress.

Who we share it with

• Delivery riders. Your name, address and phone number are shared with the person delivering your order, and nothing else.
• Payment apps. If you pay by UPI, the transaction is handled by your bank and payment app. We never see or store your card, UPI PIN or bank details.
• Government authorities, where we are legally required to provide information.

We do not sell, rent or trade your data, and we do not give it to advertisers.

How long we keep it

Order records are kept for as long as tax law requires. Contact details used for updates are kept only until you ask us to stop. WhatsApp conversations are deleted periodically.

Keeping it safe

Your information is held on a password-protected phone and business account with limited access. WhatsApp messages are encrypted in transit. No system is completely secure, and we will tell you promptly if anything happens that affects your data.

Your rights

You may ask us to show you what we hold about you, correct anything that is wrong, delete it, or stop using it. Message us on WhatsApp or email hello@nityafresh.in and we will respond within 30 days at no cost.

Children

We do not knowingly collect information from anyone under 18. Orders should be placed by an adult.

Complaints

If you are unhappy with how we have handled your information, contact us at hello@nityafresh.in or +91 98265 76089. We will acknowledge within 48 hours and resolve within 30 days.

Changes

If this policy changes, we will update the date at the top. We will tell you directly about any significant change before it takes effect.